Privacy Policy

Last updated: 14 April 2026  ·  Effective immediately

1 Who We Are

Wenjoy.ae is a short-term rental marketplace operating in the United Arab Emirates. We connect property vendors with guests and facilitate secure bookings. Our platform serves customers (guests), vendors (property hosts), agents (resellers), and administrators.

For privacy-related queries, contact us at legal@wenjoy.ae.

2 Information We Collect

2.1 Information You Provide Directly

When you register, book, list a property, or contact us, we may collect:

• Full name — to identify you and personalise communications.
• Email address — for booking confirmations, notifications, account management, and future promotional communications.
• Phone number — to facilitate check-in coordination and customer support, and for relevant promotional outreach.
• Payment information — processed securely through our payment gateway. We do not store full card numbers on our servers.
• Identity documents — for vendor and agent KYC (Know Your Customer) verification, as required by UAE regulations.
• Bank account details — for vendors and agents to receive payouts.
• Property information — details, photos, pricing, and availability provided by vendors when listing a property.

2.2 Information Collected Automatically

When you use our platform, we automatically collect certain technical information including:

• IP address and approximate geographic location.
• Browser type, device type, and operating system.
• Pages visited, time spent, and actions taken on our platform.
• Referral source (how you arrived at our website).

2.3 Information from Third Parties

We may receive information about you from third-party services such as Google Analytics (used to analyse website traffic and improve user experience) and payment processors to verify transactions.

3 How We Use Your Information

We use the personal information we collect for the following purposes:

• To process bookings — managing reservations, payments, confirmations, and related communications.
• To operate the platform — account management, customer support, and dispute resolution.
• To send communications — booking confirmations, receipts, policy updates, and service announcements.
• For promotional purposes — with your email address and phone number, we may send you relevant offers, new property announcements, or platform updates. You may opt out at any time by contacting support@wenjoy.ae.
• To improve our services — analysing usage patterns via Google Analytics to enhance the platform experience.
• For legal and compliance purposes — meeting obligations under UAE law, including KYC verification and financial record-keeping.
• For security — detecting, preventing, and investigating fraud or misuse of the platform.

4 Google Analytics

We use Google Analytics, a web analytics service provided by Google LLC. Google Analytics uses cookies to help us analyse how users interact with our website. The information generated by the cookie about your use of our website is transmitted to and stored by Google on servers in the United States.

Google Analytics collects data such as pages visited, session duration, device type, and geographic region. This information is used solely to improve our platform and understand user behaviour in aggregate. We do not use Google Analytics to identify individual users.

You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. For more information on how Google processes data, please refer to Google's Privacy Policy.

5 Cookies

We use cookies and similar tracking technologies to enhance your browsing experience. For a full explanation of the cookies we use and how to manage them, please refer to our Cookie Policy.

6 Sharing Your Information

We do not sell your personal information to third parties. We may share your information in the following limited circumstances:

• With vendors: Guest booking details (name, check-in/check-out dates, guest count) are shared with the relevant property vendor to facilitate your stay.
• With agents: Where a booking is made through an agent's referral link, relevant booking details may be shared with the agent for commission processing.
• With payment processors: Payment information is shared with our secure payment gateway to process transactions.
• With Google Analytics: Aggregated, anonymised usage data is shared for platform analysis.
• With legal authorities: We may disclose information if required by UAE law, a court order, or regulatory authority.
• In a business transfer: If Wenjoy is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

7 Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (HTTPS), secure payment processing, and access controls limiting who within Wenjoy can access personal data.

While we take all reasonable precautions, no method of data transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

8 Data Retention

We retain your personal information for as long as your account is active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer required, it is securely deleted or anonymised.

Financial records, including booking and transaction data, may be retained for a minimum of 5 years in accordance with UAE financial regulation requirements.

9 Your Rights

Subject to applicable UAE data protection laws, you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete personal information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of promotional communications at any time.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at legal@wenjoy.ae. We will respond within a reasonable timeframe in accordance with UAE law.

10 UAE Data Protection Compliance

Wenjoy.ae is committed to complying with all applicable UAE data protection laws and regulations, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). We process personal data only for legitimate purposes, with appropriate safeguards, and in a manner proportionate to those purposes.

11 Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external sites you visit.

12 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our platform following any changes constitutes your acceptance of the revised policy.

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