Cookie Policy
1 What Are Cookies
Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently, to remember your preferences, and to provide website owners with analytical information about how their site is being used.
Cookies do not typically contain personally identifiable information on their own, but the information they collect can be linked to information you provide to us, such as your email address or account details.
2 Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for the operation of our platform and cannot be switched off. They are set in response to actions you take, such as logging in, making a booking, or filling in forms. Without these cookies, the services you have requested cannot be provided.
Examples include cookies that maintain your logged-in session, remember items in your booking flow, and ensure secure payment processing.
2.2 Performance & Analytics Cookies
We use Google Analytics to collect anonymised information about how visitors use our website. This helps us understand which pages are most visited, how long users spend on each page, and where users come from. This information is used solely to improve the performance and user experience of our platform.
Google Analytics cookies collect data such as:
- Pages visited and the order in which they were visited.
- Time spent on each page.
- The device, browser, and operating system used.
- The approximate geographic region of the visitor (country/city level).
- How users arrived at the site (e.g., via search engine, direct link, or referral).
This data is aggregated and does not personally identify individual users. Google Analytics data is processed by Google LLC and is subject to Google's own privacy and data policies.
2.3 Functional Cookies
Functional cookies allow our website to remember choices you make and provide enhanced, more personalised features. For example, they may remember your language preference, your previously viewed properties, or your search filters.
2.4 Preference Cookies
These cookies are used to remember information that changes the way the website behaves or looks, such as your preferred currency display or layout preferences.
3 Third-Party Cookies
Some cookies on our platform are placed by third-party services. These include:
- Google Analytics — for website usage analysis.
- Payment gateway providers — for secure transaction processing.
- Embedded map services — for displaying property location maps.
We do not control third-party cookies and are not responsible for the data collected by these services. We encourage you to review the privacy and cookie policies of any third-party services you interact with through our platform.
4 How Long Cookies Are Stored
Cookies may be either session cookies or persistent cookies:
- Session cookies are temporary and are deleted when you close your browser. They are used to maintain your session while using the platform (e.g., keeping you logged in).
- Persistent cookies remain on your device for a set period or until you manually delete them. They are used to remember your preferences across visits.
Google Analytics cookies typically persist for up to 2 years. Session cookies are deleted at the end of your browser session.
5 Your Choices Regarding Cookies
5.1 Browser Settings
Most web browsers allow you to control cookies through their settings. You can typically:
- View cookies stored on your device.
- Delete individual or all cookies.
- Block cookies from specific websites or all websites.
- Set preferences for how cookies should be handled when you visit a website.
Please note that disabling certain cookies may affect the functionality of our platform. Strictly necessary cookies cannot be disabled without impacting the basic operation of the site.
5.2 Opting Out of Google Analytics
You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. This add-on prevents the Google Analytics JavaScript from sharing information about your visit with Google Analytics.
6 Data Collected via Cookies
In addition to anonymised analytics data, Wenjoy collects guest email addresses and phone numbers when provided during the booking process or account registration. This information is used to:
- Send booking confirmations and updates.
- Provide customer support.
- Send promotional communications about new properties, offers, and platform features.
You may opt out of promotional communications at any time by contacting support@wenjoy.ae.
7 Updates to This Cookie Policy
Wenjoy may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our data practices. Any updates will be posted on this page with an updated date. Continued use of the platform following any changes constitutes your acceptance of the revised policy.