Guest Code of Conduct

Last updated: 14 April 2026 · For All Guests

By making a booking through Wenjoy.ae, guests agree to conduct themselves responsibly and respectfully throughout their stay. This Code of Conduct sets out the standards of behaviour expected of all guests and the consequences of non-compliance.

1 Respect for the Property

Guests must treat all properties booked through Wenjoy.ae with the same care and respect they would give their own home. This includes:

Keeping the property clean and tidy throughout the stay.
Disposing of waste properly in designated bins or areas as directed by the vendor.
Handling all furniture, fixtures, appliances, and fittings with care.
Not moving, rearranging, or removing any furniture or items from the property without vendor permission.
Promptly reporting any accidental damage to the vendor.
Not making any alterations, additions, or modifications to the property.

2 Occupancy Limits

Guests must not exceed the maximum occupancy stated in the property listing at any time during the stay. This limit is set for safety, legal, and insurance reasons. Inviting additional guests beyond the booked number without prior written approval from the vendor is a direct violation of this policy and may result in immediate termination of the stay without refund.

If a guest wishes to accommodate additional visitors, they must contact the vendor in advance to request approval.

3 Check-in & Check-out Times

Guests must adhere to the check-in and check-out times stated in their booking confirmation:

Standard check-in: 3:00 PM on the day of arrival.
Standard check-out: 12:00 PM (noon) on the day of departure.

Early check-in or late check-out may be available at the vendor's discretion and may incur additional charges. Guests should request early or late check-in/out directly with the vendor in advance. Failure to check out by the required time may result in additional charges.

4 Noise & Neighbour Consideration

Guests are expected to be considerate of neighbours and surrounding residents at all times. Excessive noise, loud music, or disruptive behaviour — particularly between 10:00 PM and 8:00 AM — is strictly prohibited. Guests must comply with any noise restrictions imposed by the vendor or by UAE local authority regulations applicable to the property's location.

5 No Parties or Events

Parties, events, gatherings, or any organised group activities are not permitted at Wenjoy properties unless the vendor has given explicit written permission in advance. Unauthorised events may result in immediate eviction without refund and may expose the guest to financial liability for any damage caused.

6 Smoking Policy

Smoking (including vaping and shisha) is prohibited inside all Wenjoy properties unless the property listing explicitly states otherwise. Smoking in a non-smoking property may result in deductions from the security deposit to cover deep cleaning costs, and the guest may be liable for any associated penalties imposed by the vendor.

If smoking is important to you, please confirm the property's smoking policy before booking.

7 Pets

Pets are not permitted at Wenjoy properties unless the listing explicitly states that pets are welcome. Bringing a pet to a non-pet-friendly property is a breach of the booking terms and may result in security deposit deductions or immediate termination of the stay without refund.

8 Illegal Activities

The use of any Wenjoy property for any illegal activity is strictly prohibited. This includes but is not limited to the use, storage, or distribution of illegal substances, any form of commercial or illegal enterprise, or activities that violate UAE federal or local laws. Guests found to be engaging in illegal activities will have their booking immediately terminated and may be reported to the relevant UAE authorities.

9 Respect for Vendors & Staff

Guests must treat vendors, property staff, and Wenjoy representatives with courtesy and respect at all times. Verbal abuse, threats, harassment, or any form of discriminatory behaviour towards any person associated with the property or the platform is strictly prohibited and will result in immediate action including potential permanent ban from the Wenjoy platform.

10 Property Rules

In addition to this Code of Conduct, each property may have its own house rules set by the vendor. These rules will be communicated at the time of booking or upon check-in. Guests are obligated to read and comply with all house rules specific to the property they are staying in.

11 Security & Access

Guests are responsible for the security of the property during their stay. This includes ensuring all doors and windows are properly locked when leaving the property and keeping access codes, keys, or entry devices secure. Keys or access devices that are lost or damaged must be reported to the vendor immediately, and any replacement costs may be charged to the guest.

12 Reporting Issues

If a guest encounters any problem with the property (e.g., damage, missing items, maintenance issues) during their stay, they should report it to the vendor immediately. If the issue cannot be resolved directly with the vendor, guests may contact Wenjoy support at support@wenjoy.ae.

Guests should not wait until after checkout to raise issues that could have been flagged during the stay, as this may affect the outcome of any complaint or claim.